Shipping Policy
Effective Date: 26th March 2025
Thank you for shopping with Al Mawasimi. We are committed to providing you with the best shopping experience possible. Please take a moment to review our shipping policy to ensure you have all the information you need about our shipping process.
1. Shipping Destinations
We currently offer shipping to the following regions:
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United Kingdom (UK)
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European Union (EU)
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International (Worldwide)
2. Processing Time
Orders are processed and dispatched within 1–3 business days from the time of purchase. Please note that processing time does not include weekends or public holidays. Once your order is shipped, you will receive a confirmation email with tracking details.
3. Shipping Methods & Delivery Times
UK Shipping:
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Standard Shipping (3-5 business days): £5.99
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Express Shipping (1-2 business days): £9.99
EU Shipping:
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Standard Shipping (5-7 business days): Calculated at checkout
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Express Shipping (2-4 business days): Calculated at checkout
International Shipping:
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Standard Shipping (7-14 business days): Calculated at checkout
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Express Shipping (5-7 business days): Calculated at checkout
Note: Delivery times may vary depending on your location and customs processing.
4. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method you select and your delivery location.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery. Please allow up to 24 hours for tracking information to update.
6. Customs, Duties, and Taxes (For International Orders)
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For EU and International Orders: All customs duties, taxes, and fees are the responsibility of the customer. These fees are determined by the destination country and may be collected upon delivery.
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For UK Orders: No customs duties or taxes are applicable within the UK.
Please check with your local customs office for further information on any additional fees.
7. Order Issues & Delays
We aim to deliver your order on time, but occasionally, factors beyond our control such as customs delays, weather conditions, or high volumes of shipments can cause delays. We appreciate your understanding and patience.
If there are any issues with your order, please contact us within 14 days of receiving your shipping confirmation.
8. Lost or Damaged Items
While we take great care in packaging your order, sometimes items can be lost or damaged during shipping. If your order is lost or arrives damaged, please contact us immediately at [Your Contact Email] or call [Your Contact Phone Number]. We will work with you to resolve the issue.
9. Address Accuracy
Please ensure that all shipping information is accurate and complete. We are not responsible for delays or failed deliveries due to incorrect addresses provided by the customer. If an error is found after the order is placed, please contact us as soon as possible.
10. Contact Us
If you have any questions about your order or our shipping policy, please feel free to reach out to us at:
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Email: info@almawasimi.com
Thank you for choosing Al Mawasimi. We appreciate your business and look forward to serving you again soon!